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We offer a range of support services to make you successful.
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Cloud Basic SupportIncluded with your Timescale Cloud trial and subscription
No question is off-limits, big or small!
We work with you to fully understand the technical and business problems you want to solve, and we help plan and advise on how to get results. We're experts in time-series data, and our mission is to make you successful from start to finish.
Cloud Basic Support includes in-depth recommendations customized for your scenario – including data modeling, query optimization, and performance tuning – as well as direct assistance for general questions, best practices, and help when things go wrong.
Cloud Production SupportBecause your production workloads are critical to your business
Get on-call support for your critical applications
We’re committed to keeping your database up and running at all times, but we know things can go wrong. Cloud Production Support is designed to give you peace of mind and ensure that, if a production instance is ever degraded, you’ll have access to experts and committed response times. Did production query times triple unexpectedly? Did ingest come to a halt at 2 AM?
We are available 24 x 7 x 365 to ensure that you have a lifeline when unexpected events happen.
Sev 2 – 4 hours, 24 x 7
Sev 3 – 1 business day
Sev 2 – 4 hours, 24 x 7
Sev 3 – 1 business day
For specifics about paid offerings,
please see our Support Agreement and Support Policy.
Sev 2 – 4 hours, 24 x 7
Sev 3 – 1 business day
Sev 2 – 4 hours, 24 x 7
Sev 3 – 1 business day
For specifics about paid offerings,
please see our Support Agreement and Support Policy.
“Timescale’s dedication to support may be the best I’ve seen from an open-source project”
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