Our mission is to help you
We offer a range of support services to make you successful.
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Basic Support
Included with your Timescale or Managed Service for TimescaleDB trial and subscriptionNo question is off-limits, big or small!
We work with you to fully understand the technical and business problems you want to solve, and we help plan and advise on how to get results. We're experts in time-series data, and our mission is to make you successful from start to finish.
Basic Support includes in-depth recommendations customized for your scenario – including data modeling, query optimization, and performance tuning – as well as direct assistance for general questions, best practices, and help when things go wrong.
Production Support
Because your production workloads are critical to your businessGet on-call support for your critical applications
We’re committed to keeping your database up and running at all times, but we know things can go wrong. Timescale Production Support is designed to give you peace of mind and ensure that, if a production instance is ever degraded, you’ll have access to experts and committed response times. Did production query times triple unexpectedly? Did ingest come to a halt at 2 AM?
We are available 24 x 7 x 365 to ensure that you have a lifeline when unexpected events happen.
- Unlimited and about any Timescale product - ask us anything
- A Customer Success Manager will follow your case
- Unlimited and about any Timescale product - ask us anything
- A Customer Success Manager will follow your case
Severity 2 – response within 4h (24 x 7)
Severity 3 – 1 business day
For specifics about paid offerings, please see our Support Agreement and Support Policy.
- Unlimited and about any Timescale product - ask us anything
- A Customer Success Manager will follow your case
- Unlimited and about any Timescale product - ask us anything
- A Customer Success Manager will follow your case
Severity 2 – response within 4h (24 x 7)
Severity 3 – 1 business day
For specifics about paid offerings, please see our Support Agreement and Support Policy.
“Timescale’s dedication to support may be the best I’ve seen from an open-source project”
Shane O’Donnell, IoT Data Architect, CREE
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