Security at Timescale

Database security, compliance, and reliability

Timescale is trusted by thousands of customers to run demanding production-level software with security at the heart ❤️ of everything.

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SOC 2 Compliance

Timescale is SOC 2 Type 2 compliant. Our SOC 2 report is available to all customers on our Enterprise plan.


Timescale fully complies with GDPR regulations, with all related requests handled via our support.


All customer databases are continuously backed up to highly durable storage. Point-In-Time Recovery (PITR) is available to all database services.

Encryption in transit

Timescale requires industry-standard Transport Layer Security (versions 1.2+) encryption for all connections. All database services support client certificate verification modes. Critical internal traffic is protected by mutual TLS.

Encryption at rest

All data volumes, including backups, are encrypted at rest with unique keys specific to each service, and keys are automatically rotated at a regular cadence.

Intrusion detection/Pen test

Timescale regularly collaborates with external security audit firms to assess our security posture and intrusion detection capabilities.


Timescale offers secure Multi-Factor Authentication (or 2FA) for all customers.


SSO/SAML authentication is available to all customers on our Enterprise Plan.


Timescale keeps the list of data subprocessors updated in the Terms of Service.


Software developed by Timescale is constantly analyzed by static analysis security tools. Code is reviewed as changes are proposed and security design reviews take place as needed.

Data center security

Timescale runs all services on AWS data centers which have some of the highest levels of security and reliability available.

Support and operations

Support is fully staffed 24x7 globally, with SLOs based on issue severity. Contact us for any support and operations requests you have.

Security assistance

Engineering review for security best practices, making sure your Timescale deployment is secure from unauthorized access, data breaches, and other security threats.


Timescale uses 24/7 on-call rotations with internal escalations to monitor all systems. Subscribe to our status page for system wide alerts.

Payments and PCI

Credit card payments are processed through Stripe without storing personal credit card information. Corporate invoicing is also available to Enterprise Tier customers.

Stripe is a certified PCI Service Provider Level 1, which is the highest level of certification in the payments industry.
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