Privacy Policy

A. Information You Provide Directly to Us.

When you use the Services or engage in certain activities, such as registering for an account, responding to surveys, requesting Services or information, or contacting us directly, we may ask you to provide some or all of the following types of information:

• Account Creation.We may collect information when you create an account with us, such as your name, your company name, email address, photograph, or avatar.
• Paid Subscriptions and Other Transactions.We may collect personal information and details associated with your subscriptions to our Services and other transactions, including payment information, such as a credit card number or bank account numbers. Credit card payments made via our Services are processed by third-party payment processors (e.g., Stripe). We do not directly collect or store any credit card information entered through our Services, but we may receive information associated with your credit card information (e.g., your billing details). We and our third-party service providers (e.g., Shopify) may also receive your shipping address if you purchase goods via ourwebstore.

Communications with Us. We may collect personal information from you such as name, job title, company, phone number, email address, or mailing address when you choose to request information about our Services, register for our newsletter, community forum or blog, request to receive customer or technical support, or otherwise communicate with us.

Surveys. From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information which may include personal information. All information collected from your participation in our surveys is provided by you voluntarily. We may use such information to improve our Services and in any manner consistent with the policies provided herein.

Interactive Features. The social media sites we use may contain interactive functionality that allow you to engage with other users such as our LinkedIn, YouTube, Twitch, or Facebook pages; through Twitter, Slack, and GitHub; or on other social media sites. You may post content or comments to our community workspaces and forums, blogs, and other social media sites (the "User Materials"), participate in surveys, and otherwise interact with the Services and with other users. If you use any interactive functionality that requests or permits you to provide personal information, we and other third parties may collect the personal information that you provide in the course of using these interactive features. If you choose to submit content to any public area of the Services, such content will be considered “public” and will not be subject to the privacy protections set forth herein.

Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.

Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.

Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.

B. Information Collected Automatically

We may collect personal information automatically when you use our Services:

• Automatic Data Collection. We may collect certain information automatically through our software or Services or through other methods of web or software analysis, such as your Internet protocol (IP) address, cookie identifiers, unique Service identifier, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, hardware type and configuration, operating system, software version, data and usage information about the software or Services, Internet service provider, browser type and language, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the software or Services such as preferences.
• Crash Reports. If you send them, we may also receive crash reports with more detailed diagnostic information about your device and the activities that led to the crash.
• Cookies, Pixel Tags/Web Beacons, and Cookie Technologies. We, as well as third parties that provide content or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies ("Cookie Technologies") to automatically collect information through the Services. We use Cookie Technologies that allow us to record certain pieces of information whenever you visit or interact with our Services, messaging, and tools.

Our uses of such Cookie Technologies fall into the following general categories:

• Operationally Necessary. We may use first-party or third-party Cookie Technologies that are necessary for the operation of our Services. This includes Cookie Technologies that allow you access to our Services and that are required to identify irregular website behavior, prevent fraudulent activity and improve security, or that allow you to make use of our functions;
• Performance Related. We may use first-party or third-party Cookie Technologies to assess the performance of our Services, including as part of our analytic practices (see Analytics below) to help us understand how Individuals use our Services, determine whether they have viewed an item or link, or to improve our Services;
• Functionality Related. We may use first-party or third-party Cookie Technologies that allow us to offer you enhanced functionality when accessing or using our Services;
• Advertising or Targeting Related. We may use first-party or third-party Cookie Technologies to deliver content, including ads relevant to your interests on third-party sites. This includes using Cookie Technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

If you would like to opt out of the non-operationally-necessary Cookie Technologies we employ on our Services, you may do so by blocking, deleting, or disabling them as your browser or device permits. Please also see “Your Privacy Choices and Rights” below to understand your choices regarding these Cookie Technologies.

• Analytics. We may use analytics services to collect information regarding visitor behavior and visitor demographics on some of our Services, and to develop Site content. Some of our analytics partners include:
  • Google Analytics: For more information about Google Analytics, please visit Google Analytics’ Privacy Policy. You can opt out of Google’s collection and processing of data generated by your use of the Services by by clicking here.
  • Heap: For more information, please visit Heap’s Privacy Policy.
• Social Media Features, Forums, Blogs and Widgets: Our Services may include social media features such as the LinkedIn, Twitter, Twitch, and YouTube buttons, community Slack workspaces, community forums, or blog features. These social media features may collect your IP address, which page you are visiting on our Services, and may set cookies to enable the social media features to function properly. These social media features are either hosted by a third-party or hosted directly on our Services. Your interactions with these social media features are governed by the privacy policy of the company providing it.
• Information from Other Sources. We may receive information about you from other sources, including through third-party services and organizations to supplement information provided by you. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business and Services. For example, if you access our Services through a third-party application, such as a third-party login service or a social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings.

A. To Provide our Services. Timescale may use information about you to fulfill our contractual obligations with you and provide you with our Services including to:

• Generally manage your information and accounts;
• Respond to questions, comments, and other requests;
• Provide access to certain areas, functionalities, and features of our Services;
• Contact you to answer requests for customer support or technical support;
• Allow you to register for events.
• Communicate with you about your account, activities on our Services and policy changes; and
• Process your financial information and other payment methods for Services purchased.

B. Administrative Purposes. We may use personal information about you for administrative purposes in our legitimate interest, including to:

• Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and prosecute those responsible for such activity;
• Measure interest and engagement in our Services;
• Improve, upgrade, or enhance our Services;
• Develop new products and Services;
• Ensure internal quality control and safety;
• Verify Individual identity;
• Debug to identify and repair errors with our Services;
• Audit related to interactions, transactions, and other compliance activities;
• Share information with third parties as needed to provide the Services;
• Communicate about Individual accounts and activities on our Services and systems, and, in our discretion, changes to any Timescale policy;
• Send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer support, or system maintenance;
• Process payment for Services purchased;
• Process applications and transactions;
• Prevent potentially prohibited or illegal activities;
• Verify your country of location to comply with any legal obligations;
• Comply with our legal obligations; or
• Enforce our policies and terms.

C. Marketing and Advertising Our Products and Services. Timescale may use personal information to provide you with materials about offers, products, and services that may be of interest to you, including new content, advertisements, or Services. We may provide you with these materials or advertisements by social media or email, via “interest-based” or “personalized advertising,”, as permitted by applicable law. You may opt out of the use of your personal information for marketing purposes.

D. Research and Development. Timescale may use personal information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing Services or develop new Services. From time to time, Timescale may perform research (online and offline) via surveys. We may engage third parties to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the Services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns, and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous Individual and aggregate data for research and analysis purposes.

E. Direct Mail, Email, and Outbound Telemarketing. Individuals who provide us with personal information, or whose personal information we obtain from third parties, may receive periodic emails, newsletters, or other communications from us with information on Timescale’s Services or our business partners’ products and services or upcoming special offers/events we believe may be of interest. We offer the option to decline these communications at no cost to the Individual by contacting us as set forth in “Contact Us” below.

F. Anonymous and Aggregated Information Use. Timescale may use personal information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not personal information, and we may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information within Timescale and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.

G. Other Uses. Timescale may use personal information for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection, or any other purpose disclosed to you at the time you provide personal information or with your consent.

Third-Party Websites. The Services may contain links to other websites and other websites may reference or link to our Services. These other domains and websites are not controlled by us, and we do not endorse or make any representations about third-party websites or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen, or approve, and we are not responsible for the privacy practices or content of such other websites or applications.

Social Media Platforms. Our Services may include publicly accessible blogs, community forums, or messaging features. The Services may also contain links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our Services. You should be aware that personal information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform, or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such third parties you assume the risk that the personal information provided by you may be viewed and used by third parties for any number of purposes.

API/SDKs: We may use third-party Application Program Interfaces (“APIs”) and Software Development Kits (“SDKs”) as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us as set forth in “Contact Us” below.

• Service Providers. We may share any information we receive with vendors and service providers who use that information to help us provide our Services. The types of service providers (processors) to whom we entrust personal information include service providers for: (i) provision of IT and related services; (ii) provision of information and Services you have requested; (iii) payment processing; and (iv) customer service activities.
• Business Partners. We may share personal information with our business partners to provide you with a product or service that you have requested. We may also provide personal information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you. In such cases, our business partner’s name will appear, along with ours.
• Affiliates. We may share your personal information with our company affiliates.
• Other Users. The content you post may be displayed on the Services. Other users of the Services may be able to see some information about you, such as your name if you post a comment. We are not responsible for privacy practices of the other users who will view and use the posted information.
• Advertising Partners. Timescale may allow third-party advertising partners to set tracking tools (e.g., cookies) to collect information regarding your activities (e.g., your IP address, page(s) visited, time of day) on our Services. We may also share such de-identified information as well as selected personal information (such as demographic information and past purchase history) we have collected with third-party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit non-Timescale related websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” We may allow access to other data collected by the Services to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer that we do not share your personal information with third-party advertising partners, you may opt out of such sharing at no cost by following the instructions described below under “Your Privacy Choices and Rights”.