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Technical Support Engineer

Technical Support Engineer

We need extraordinary support engineers  to join our team.

You should be comfortable with providing deep technical support and customer-facing interactions. You should have experience with relational databases, and have or be able to quickly gain a detailed understanding of TimescaleDB and PostgreSQL. And you should have a “can do it” attitude, where helping the user comes first.

Timescale is a remote-first organization; this is a full-time position and should be located in US-Central timezone (UTC-6) for coverage purposes.

Responsibilities

  • Create successful customers through outstanding technical service, including issue resolution and consultative interactions
  • Work in a dynamic startup and team, requiring the ability to shift focus quickly.
  • Continually improve, optimize, and evolve support systems and processes.
  • Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.

Requirements

  • Bachelor’s degree in computer science or equivalent experience.
  • Experience with SaaS and distributed systems.
  • Exceptional knowledge of PostgreSQL, database schema, and query optimization.
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Know TimescaleDB! You should download and test it out before you apply.
  • Strong verbal and written communication skills.

Benefits

  • Premium medical, dental, and vision coverage
  • Stock options
  • 401k retirement plan
  • Flexible PTO and family leave
  • FSA and Dependent FSA plans
  • Educational self-improvement benefits
  • Commuter benefits
  • Flexible schedule
  • Awesome coworkers

Time series is everywhere, and Timescale is helping developers and companies make sense of it. Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, finance, utilities, telecom, mining, ad tech, oil & gas, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring,  IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on premise, and cloud deployments. The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.

Benefits
Premium insurance
Premium insurance
Stock options
Stock options
FSA/Dependent FSA plans
FSA/Dependent FSA plans
401k retirement plan
401k retirement plan
Flexible PTO & family leave
Flexible PTO & family leave
Educational benefits
Educational benefits
Commuter benefits
Commuter benefits
Unlimited vacation
Unlimited vacation